Shipping policy
Shipping Policy
Last updated: September 24, 2026
At OhRose Fashion we are committed to delivering your order reliably and on time. Please review the information below to understand how orders are processed and delivered.
1. General Shipping Information
OhRose Fashion currently ships to customers in the United States. We do not offer shipping to other destinations at this time.
Shipping availability and delivery times may vary depending on destination, carrier availability, and order volume.
2. Order Processing Time
Orders are typically processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays. Orders placed with Priority Shipping are prioritised in our processing queue.
Processing times may be extended during periods of high order volume or unforeseen operational delays. Customers will be notified if processing delays occur.
3. Shipping Rates
Standard shipping — Free on all orders, with no minimum spend
Priority Shipping — $9.95 per order
All orders are shipped with tracking. Once your order has been dispatched, your tracking information is sent to you by email so you can follow your delivery through to arrival.
4. Estimated Delivery Time
Delivery estimates are given in business days (Monday–Friday) and begin after dispatch, not at the time you place your order. Orders are processed within 1–3 business days before dispatch.
Standard:
- Processing time: 1–3 business days
- Transit time: 7–9 business days
- Total estimated delivery: 8–12 business days
Priority:
- Processing time: 1–3 business days
- Transit time: 4–8 business days
- Total estimated delivery: 5–11 business days
Order cut-off time: 6:00 PM (EST). Orders placed after this begin processing the next business day.
Time zone: Eastern Standard Time (EST, GMT-05:00)
Delivery times are estimates and may be affected by carrier delays, weather conditions, or other factors outside our control.
If your order has not arrived within the estimated timeframe, please allow an additional 3 business days, as parcels frequently arrive within this period. If your order still has not moved after this time, please contact us at info@ohrosefashion.com and we will follow it up with the carrier for you.
5. Order Cancellations, Changes, and Modifications
You may cancel your order free of charge within 3 hours of placing it. Please contact us as soon as possible at info@ohrosefashion.com. After this time your order has entered processing and can no longer be cancelled.
If you need to change your order, such as a different size or colour, removing an item, or updating your delivery address, please contact us as soon as possible. As long as your order has not yet shipped we can usually make the change. Please note that any change restarts the processing time.
Once your order has shipped it can no longer be changed or cancelled, but our 30-day return and exchange options still apply. Please see our Refund Policy.
6. Shipping Charges and Refunds
Standard shipping is free on all orders. Priority Shipping charges are non-refundable once an order has been dispatched. We pay our shipping partners at the time of fulfilment and these costs cannot be recovered.
Exception: if your order is cancelled before dispatch and has not been shipped, any Priority Shipping charge paid is refunded along with your product cost.
7. Shipping Protection
We offer an optional Shipping Protection add-on at checkout for $2.95.
A parcel confirmed lost in transit is replaced free of charge whether or not Shipping Protection was purchased. Shipping Protection removes the waiting: we reship immediately, without opening a carrier investigation first.
Shipping Protection fees are non-refundable once an order has been dispatched.
8. Customer Address Responsibility
It is the customer's responsibility to ensure that the shipping address provided at checkout is complete and accurate. Raekon Global LLC is not liable for any delays, failed deliveries, or losses resulting from an incorrect or incomplete address being provided. If you notice an error in your shipping address after placing your order, please contact us immediately at info@ohrosefashion.com and we will do our best to update it before dispatch.
9. Shipping Restrictions
OhRose Fashion does not ship to:
- PO Box addresses
- Military addresses (APO/FPO/DPO)
Certain items may be subject to shipping restrictions based on carrier policies or applicable United States regulations.
10. Order Tracking
Once your order is dispatched, you will receive a confirmation email with your tracking number. Please note that tracking information may take 24–48 hours to update after your shipping confirmation email is received. If your tracking has not updated after 48 hours, please contact us at info@ohrosefashion.com and we will look into it for you.
11. Failed Delivery or Returned Packages
If a delivery attempt is unsuccessful due to incorrect address information, refusal of delivery, or other delivery issues, the package may be returned to us.
If this occurs, we will contact you to arrange redelivery wherever possible. If redelivery is not possible, we may issue store credit for the returned item. Where an item is returned showing signs of use, or is not in its original condition, a reduction in value may be applied before any credit is issued.
12. Lost or Damaged Packages
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery at info@ohrosefashion.com with your order number, a short description of the issue, and clear photos of the item and packaging. Once verified we will send a free replacement with expedited shipping, and in most cases you will not need to send anything back.
If your tracking shows no delivery confirmation and your order is confirmed lost in transit, we will send a free replacement at no cost to you. If that item is no longer available, we will refund you in full.
An order that has been delivered is not eligible for a refund on the basis of timing alone. If your order arrives later than estimated, please contact us and we will make it right with a discount or store credit.
13. Shipping Policy Updates
OhRose Fashion may update this Shipping Policy periodically to reflect operational changes or to remain compliant with Google Shopping and advertising requirements.
The most current version of this policy will always be available on this page.
14. Contact Information
Store Name: OhRose Fashion
Company Name: Raekon Global LLC
Company Number: 2025-001745509
Company Address:
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States
Email: info@ohrosefashion.com
Customer Support Hours:
Monday – Friday: 8:00 AM – 6:00 PM (EST)
Saturday – Sunday: 9:00 AM – 5:00 PM (EST)