We accept returns within 30 days of your purchase date. All approved returns are issued as store credit. We do not offer cash refunds for change of mind or incorrect sizing.

Email us at info@ohrosefashion.com with your order number and reason for return. Do not send anything back before hearing from us, returns sent without prior approval will not be accepted.

Items must be unworn, unwashed, with all original tags attached, free from perfume or deodorant, and in their original packaging.

The following cannot be returned for hygiene and safety reasons: accessories, swimwear without the hygiene sticker intact, bodysuits, and lingerie. Items marked FINAL SALE are also non-returnable unless faulty.

Sale items follow the same 30-day return policy as all other orders. Items must be unworn, unwashed, and in their original condition with tags attached. All returns are issued as store credit.

We’re so sorry. Email us at info@ohrosefashion.com within 5 days of receiving your order with photos and your order number. Do not return anything before hearing from us first — we’ll make it right immediately.

An item is considered faulty when it does not conform to the quality standards expected based on the product description and our quality checks. The following situations typically qualify as faults:

1. Manufacturing Defects: Items that have noticeable defects, such as broken seams, missing buttons, or significant fabric flaws that occurred during the manufacturing process.
2. Incorrect Item Received: If the item you received differs from what you ordered (e.g., wrong size, color, or style).
3. Functional Issues: Products that do not perform as intended (e.g., a garment that cannot be worn due to a design flaw or damage).
4. Damaged Upon Arrival: If the item arrives damaged due to poor packaging or mishandling during transit.

Note: Minor imperfections, such as small loose threads, slight color variations, or minor marks, do not typically constitute a fault, as these can occur during the manufacturing process and do not affect the overall usability of the product.

If you believe your item is faulty based on the criteria above, please contact our customer support team with your order details and any relevant images. We are committed to resolving any issues promptly.

Please allow up to 21 business days from the time we receive your return. You’ll be notified by email when your store credit has been issued. Please don’t follow up unless it has been more than 21 business days since we confirmed receipt.

Returns received after 30 days but before 35 days from your purchase date will have a $5.00 processing fee deducted from your store credit. Returns received after 35 days will not be accepted and will be returned to you. If you have extenuating circumstances, email us at info@ohrosefashion.com.

Shipping costs are non-refundable. However, if your order is faulty or you received an incorrect item due to our error, we will refund both the item cost and the original shipping fee in full.

If your order is returned to us as undeliverable, you will receive store credit for the value of your items, including the original shipping cost. We recommend contacting your carrier directly using your tracking number to understand why the delivery was unsuccessful.

If you would prefer to have your order re-shipped, we can arrange this for you. In some cases, a small re-shipping fee may apply. Please contact our support team and we will be happy to assist and offer a suitable solution.

When your return has been processed, you will receive a store credit for the value of your returned items in line with our return policy. 

Please note, your personal agreement with Afterpay still stands and you will be required to pay off any scheduled repayments.