Contact information

Contact Us

Last updated: September 24, 2026

If you require assistance with an order, have a question about our products, or would like to share feedback, our customer support team is available to help.

Business Information

OhRose Fashion is owned and operated by Raekon Global LLC, a company registered in the State of Wyoming, United States of America.

Legal Company Name: Raekon Global LLC
Company Number: 2025-001745509
Registered Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Jurisdiction: Wyoming, United States

Contact Details

Store Name: OhRose Fashion
Email: info@ohrosefashion.com
Website: https://www.ohrose-clothing.com

Support Hours

Monday – Friday: 8:00 AM – 6:00 PM (EST)
Saturday – Sunday: 9:00 AM – 5:00 PM (EST)

We aim to respond to all enquiries within 24 hours.

What We Can Help With

  • Orders and delivery status
  • Returns, refunds, and exchanges
  • Faulty or incorrect items
  • Shipping protection claims
  • Product questions
  • Order cancellations and address changes
  • General feedback

Starting a Return or Exchange

Email us at info@ohrosefashion.com with your order number and the reason for your return or exchange request. Our team will send you the next steps and return instructions. Please wait for approval before sending anything back.

Reporting a Faulty or Incorrect Item

Email us at info@ohrosefashion.com and include:

  • Your order number
  • A clear description of the issue
  • Photographs of the item and its packaging

We will review your case within 24 hours and arrange a free replacement if the fault is confirmed.

Shipping Protection Claims

If your order was lost or stolen in transit, email us at info@ohrosefashion.com with your order number. A confirmed lost parcel is replaced free of charge whether or not Shipping Protection was purchased. With Shipping Protection we reship immediately; without it we open a carrier investigation first, which usually takes 5 to 10 business days.

Order Cancellations

You may cancel free of charge within 3 hours of placing your order. After that, cancellation depends on fulfilment status — contact us as soon as possible and we will check before processing anything.

You may also find helpful answers on our FAQ page, which covers common questions about orders, shipping, and returns.